Creating your online account
How do you create an account?
While completing the delivery requirements you should have been able to create an account on Corebridge Financial’s page (formerly AIG Life & Retirement). If you skipped this process, please follow the following steps on their online customer service portal. You’ll be prompted to verify your identify with the following information:
Policy number
Policyowner’s last name
DOB
Zip Code
Email
Phone number
Need help registering? Call (800) 888-2452
How to pay
How often do you make payments?
If you’re paying monthly, setting up automatic payments from a checking or savings account is required. Be sure to provide your banking information for your first premium and recurring payments.
If you’re paying premiums annually, semi-annually, or quarterly, automatic payments aren’t required, but policies paid via direct billing have a significantly higher lapse rate due to frequency of missed payments.
What payment methods can you use?
AIG doesn’t accept checks as payment for the first monthly payment. Other payment modes are accepted (semi-annual, quarterly, annual).
If you want to pay via credit card, you can do so through Corebridge Financial’s online portal. This option isn’t available in AK, MD, NJ, NY, or NC (Visa, American Express, Mastercard, and debit cards are accepted).
Please note: Credit card payments are only processed for the first payment. If you elected to pay on a monthly basis, please keep in mind you’ll have to provide recurring banking information.
Servicing your policy
What changes can you make on Corebridge Financial’s online portal?
After creating your account you can make the following changes online:
View policy details
Obtain a copy of the full policy
Make a payment
Enroll in EFT
Remove EFT and change to direct bill
Update EFT
Change contact details: address, phone, and email
Change beneficiary
Obtain change forms
Commonly asked questions
My age is wrong in my policy! How do I fix this?
In insurance years, your age changes six months prior to your actual birthday. Your age is determined by your nearest birthday. For example, someone with a birthday in January has an age change every July. Most of the time, no correction is needed, but if you have questions please reach out to the Policygenius team.
I want to make some changes to my beneficiaries. How do I do that?
In order to add additional beneficiaries to your policy, your insurer will require some additional information. Specifically:
The full name(s) of the individual(s), date of birth, their relationship to you
Whether they will be added as a primary or contingent beneficiary
Each beneficiary allocation should total up to 100% (primary or contingent). For example, if adding 3 of your children as beneficiaries: Child 1 - 33%, Child 2 - 33%, Child 3 - 34%
Alternatively, you can activate your policy first and make these changes at a later date to ensure that there’s no delay in your coverage. When changing the beneficiary information before signing, the policy will be reissued to reflect these changes. This process normally takes five to seven business days.
There’s some incorrect information on my initial application that I need to update. How do I fix this?
Typically, if the information you need to update won’t affect the underlying approval of your policy (ex: employer address, home address, or length of occupation) you can make these changes after signing your policy.
As mentioned above, any adjustments will require a reissue to reflect the changes and can take anywhere from five to seven business days for the new policy to be revised and ready for review.
There are certain instances where it’s important to update information that may have changed since your initial application right away:
There has been a significant change in your health
All doctor visits and any new travel plans that were not previously disclosed
This information will need to be submitted and sent back to the underwriter for review and added to the policy before it’s signed and your coverage is active.
When will my policy be active?
Corebridge Financial determines your policy effective date, or the date that you officially have life insurance coverage, as the date you sign all of your policy documents and submit your first premium payment.
I want to look into a whole life or permanent life policy in the future. Can you convert my term policy to a permanent policy?
Absolutely! You can convert your term policy into a permanent life policy prior to age 70. If you’re interested in converting your policy please give us a call at:
800-741-7973
Or you can schedule some time here.
How do I cancel my policy?
If you decide you no longer want to continue your policy you may cancel it at any time during the term period. There’s no fee to cancel.
Only the Policyowner is allowed to cancel their existing coverage. Please reach out to your current provider and cancel the policy with them directly.
Why haven’t I seen a payment draft yet?
If you’re paying your premium via Electronic Funds Transfer (EFT), you may not see the premium drafted yet. Sometimes, banks don’t process drafts right away.
If the paperwork is completed and processed before the policy date, the policy will become active and the billing cycle will still begin on the policy date. You essentially receive free coverage if you complete the final documents prior to the effective date.
How do I file a claim for a death benefit?
Inquire online: Death Benefit Claim
Please use this article as a resource when filing your claim: How does a life insurance beneficiary file a claim?
Can I decrease coverage once my policy has been activated?
Yes you can decrease coverage after the third policy year and you can do this by reaching out to the carrier directly. You must maintain the policy minimum of $100,000.
Corebridge Financial client service contact info
Phone number: 800-448-2542
What happens if my term life insurance policy lapses?
If you’re the owner of a term life insurance policy and you haven’t paid your premium by the end of your insurer’s grace period, your policy will lapse and you’ll lose your life insurance coverage. If you die after your policy has lapsed, your beneficiaries won’t receive the death benefit, no matter how much you’ve previously paid in premiums.
What is a grace period?
A uniform mandatory provision that gives the insured a period of time, based on the payment mode, to pay the required premium. During the grace period, the policy is still in force.
Most policyholders can pay the premium 31 days after the initial due date.
For Corebridge Financial: 31 day period that follows the due date of any premium other than the first premium. The grace period is 60 days in California.
How to reinstate a lapsed policy
If you still haven’t paid your premiums by the time your insurance carrier’s grace period ends, your policy has officially lapsed and you no longer have life insurance coverage. At this point, you’ll have to contact your insurer to reinstate your policy.
Depending on your insurer, how long your policy has been lapsed, and whether you had any red flags in your medical history when you first applied for life insurance, reinstatement might also require new underwriting.
Some companies won’t require new underwriting if the policy has been inactive for less than six months; others may require only a limited underwriting process.