Learn about next steps now that you have an AIG policy:
How to create your account
How do I review, sign, and pay for my policy?
Your policy documents are available to access, review, sign and pay for on AIG’s electronic portal (AIG login)
You will be prompted to verify your identify with the following information:
Policy number (make sure there are no spaces before and after the policy number)
Last name
Zip Code
Email address
Owners DOB
Phone number
You will then create a user ID and password and set up three security questions. Once this is completed - enrollment for AIG’s electronic portal will be complete.
How to pay
How often do I make payments?
If you are paying monthly, setting up automatic payments from a checking or savings account is required. Be sure to provide your banking information for your first premium and recurring payments.
If you are paying premiums annually, semi-annually, or quarterly automatic payments are not required, but policies paid via direct billing have a significantly higher lapse rate due to frequency of missed payments.
What payment methods can I use?
AIG does not accept checks as payment for the first monthly payment. Other payment modes are accepted (Semi-Annual, Quarterly, Annual).
If you want to pay via credit card, you can do so through AIG’s online portal.This option is not available in AK, MD, NJ, NY, or NC (Visa, American Express, Mastercard, and Debit Cards are accepted).
Please note: Credit card payments are only processed for the first payment. If you elected to pay on a monthly basis, please keep in mind you will have to provide recurring banking information.
Commonly asked questions
My age is wrong in my policy! How do I fix this?
In insurance years, your age changes 6 months prior to your 'actual birthday.' Your age is determined by your 'nearest' birthday.' For example, someone with a birthday in January has an age change every July. Most of the time, no correction is needed, but if you have questions please reach out to the Policygenius team.
I want to look into a whole life policy in the future. Does this policy allow me to convert from term life insurance to whole life insurance?
Absolutely! You can convert your term policy into a permanent life policy prior to age 70. Each life insurance company is different so please review the guidelines on AIG’s conversion policy located within your policy’s fine print.
I want to make some changes to my beneficiaries. How do I do that?
In order to add additional beneficiaries to your policy, your insurer will require some additional information. Specifically:
The full name(s) of the individual(s), date of birth, their relationship to you
Whether they will be added as a primary or beneficiary
Each beneficiary allocation should total up to 100% (primary or contingent). For example, if adding 3 of your children as beneficiaries: Child 1 - 33%, Child 2 - 33%, Child 3 - 34%
Alternatively, you can activate your policy first and make these changes at a later date to ensure that there is no delay in your coverage. When changing the beneficiary information before signing, the policy will be reissued to reflect these changes. This process normally takes 5 to 7 business days.
There is some incorrect information on my initial application that I need to update. How do I fix this?
Typically if the information you need to update won’t affect the underlying approval of your policy (ex: employer address, home address, length of occupation etc.) you can make these changes after signing your policy.
As mentioned above, any adjustments will require a reissue to reflect the changes and can take anywhere from 5 to 7 business days for the new policy to be revised and ready for review.
There are certain instances where it is important to update information that may have changed since your initial application right away:
There has been a significant change in your health
All doctor visits and any new travel plans that were not previously disclosed
This information will need to be submitted and sent back to the underwriter for review and added to the policy before it is signed and your coverage is in force.
What happens if I want to cancel my policy?
If you decide you no longer need your policy, you may cancel it at any time. There is no fee to cancel!
When will my policy be active?
AIG determines your policy effective date, or the date that you officially have life insurance coverage, as the date you sign all of your policy documents and submit your first premium payment.
How to get in touch with AIG
Still have questions for your insurer? You can get in touch with AIG in a few different ways:
Fax: (855) 601-1834 Email: customer.service@aig.com Phone: (800) 888-2452 Regular Mail: PO Box 818016 Cleveland, OH 44181 Overnight Mail: AIG- Production #2 5575 Venture Drive, Unit A Parma, OH 44130
Fax: (855) 601-1834
Email: customer.service@aig.com
Phone: (800) 888-2452
Regular Mail:
PO Box 818016
Cleveland, OH 44181
37230
Overnight Mail:
AIG- Production #2
5575 Venture Drive, Unit A
Parma, OH 44130
You can access your online portal here.