Learn about next steps now that you have a Lincoln Financial policy:
How to create your account
How do I review, sign, and pay for my policy?
Your policy documents are available to access, review, sign and pay for through Lincoln’s portal by clicking ‘Access my policy’ in the email that was sent over.
You will be prompted to verify your identify with the last four digits of your Social Security Number. Once logged in, you can review all the necessary documents that require your signature. Fill in all the relevant information as prompted, submit payment and click ‘Finish’.
How to pay
How often do I make payments?
If you are paying monthly, you will be required to set up automatic payments from a checking or savings account. Be sure to provide your banking information for your first premium and recurring payments.
Automatic payments are not required if you are paying annually, semi-annually, or quarterly, but policies paid via direct billing have a significantly higher lapse rate due to the frequency of missed payments.
What payment methods can I use?
Lincoln does not accept checks as payment for the initial monthly or quarterly payments, but checks are accepted for semi-annual and annual premium modes.
You can pay with a credit card for the first payment only. Lincoln offers this option in their online portal. Unfortunately, it is not available in AK, MD, NJ, & NY. (Visa, Discover, & Mastercard accepted only.)
Commonly asked questions
My age is wrong in my policy! How do I fix this?
In insurance years, your age changes 6 months prior to your 'actual birthday' and your age is determined by your 'nearest' birthday.' For example, someone with a birthday in January has an age change every July. Most of the time, no correction is needed, but if you have questions please reach out to the Policygenius team.
I want to look into a whole life or permanent life policy in the future. Can I convert my term policy to a permanent policy?
Absolutely! You can convert your Term policy into a Permanent Life policy prior to age 70. Each life insurance company is different so please review the guidelines on Lincoln’s conversion policy located within your policy’s fine print.
I want to make some changes to my beneficiaries. How do I do that?
In order to change or add additional beneficiaries to your policy, your insurer will require some additional information. Specifically:
The full name(s) of the individual(s), date of birth, and their relationship to you
Whether they will be added as a primary or contingent beneficiary
Each beneficiary allocation should total up to 100% (primary or contingent). For example, if adding 3 of your children as beneficiaries: Child 1 - 33%, Child 2 - 33%, Child 3 - 34%
Alternatively, you can activate your policy first and make these changes at a later date to ensure that there is no delay in your coverage. When changing the beneficiary information before signing, the policy will be reissued to reflect these changes. This process normally takes 5 to 7 business days.
There is some incorrect information on my initial application that I need to update. How can I fix this?
Typically if the information you need to update won’t affect the underlying approval of your policy (ex: employer address, home address, length of occupation etc.), you can make these changes after signing your policy.
As mentioned above, any adjustments will require a reissue to reflect the changes and can take anywhere from 5 to 7 business days for the new policy to be revised and ready for review.
There are certain instances where it is important to update information that may have changed since your initial application right away:
There has been a significant change in your health
All doctor visits and any new travel plans that were not previously disclosed
This information will need to be submitted and sent back to the underwriter for review and added to the policy before it is signed and activated.
What happens if I want to cancel my policy?
If you decide you no longer want to continue your policy you may cancel it at any time during the term period. There is no fee to cancel.
When will my policy be active?
Lincoln determines your policy effective date, or the date that you officially have life insurance coverage, as the date you sign all of your policy documents and make your first premium payment.
How to get in touch with Lincoln Financial
Still have questions for your insurer? You can get in touch with Lincoln Financial in a few different ways:
Lincoln Accel
Fax: (800) 819-1987
Email: CustServSupportTeam@LFG.com
Phone: (800) 487-1485 option 2
Mail:
Lincoln
PO Box 21008
Greensboro, NC
27420
You can access your online portal here.
Lincoln Elements
Fax: (800) 819-1987
Email: CustServSupportTeam@LFG.com
Phone: (800) 487-1485 option 2
Mail:
Lincoln
PO Box 21008
Greensboro, NC
27420
You can access your online portal here.