How do I create a Mutual of Omaha online account?
Your account will be available to access online through the Mutual of Omaha customer service portal within 24 to 48 hours of your policy being active. After you click on "Sign up,” you’ll be prompted to verify your identify with the following information:
Policy number
Date of birth
Last four digits of your Social Security number
You’ll then create a user ID and password, and answer security questions. Once this is completed, enrollment for Mutual of Omaha’s electronic portal will be complete.
Need help registering? Call 800-775-7894, option 3.
What changes can I make on Mutual of Omaha’s online portal?
You can make the following changes on Mutual of Omaha's online portal:
View policy details
Change contact details, such as your address, phone, or email
Change your name after getting married or divorced
Obtain change forms
Can I change my payment method after my policy is active?
Yes, you can change your payment method after your policy is active.
Why haven’t I seen a payment draft yet?
If you made your initial payment via electronic funds transfer (EFT), you may not see the premium drafted yet since oftentimes banks don’t process drafts right away.
Where do I mail recurring premium checks or forms for a policy change request?
You can mail premium payments or policy forms to Mutual of Omaha at 3300 Mutual of Omaha Plaza, Omaha, NE 68175.
Can I make changes to the owner or beneficiary after my policy has been activated?
Yes, forms can be found on the insurer’s website or by contacting Policygenius.
I want to look into a whole life or permanent life policy in the future. Can I convert my term policy to a permanent policy?
Absolutely — you can convert your term policy into a permanent life policy prior to age 70. Each life insurance company is different, so review the guidelines on Mutual of Omaha’s conversion policy located within your policy’s fine print.
If you’re interested in converting your policy, give us a call at 800-741-7973 or schedule an appointment here.
How does my beneficiary file a claim for a death benefit?
Your beneficiary can file a claim for your death benefit online or over the phone:
Online: Death benefit claim form
By phone: 888-493-6902
Learn more >> How to file a life insurance claim
Can I decrease coverage once my policy has been activated?
Yes, you can decrease your coverage once during the term of your policy. The minimum face amount you must maintain is $100,000.
What happens if my term life insurance policy lapses?
If your policy lapses, you’ll lose your life insurance coverage. A lapse in life insurance coverage may happen if you don’t pay your premium before the end of your insurance company’s grace period. Your beneficiaries won’t receive a death benefit payment if your policy lapses and you die — no matter how long you’ve had the policy or how much you’ve paid in premiums.
What is a grace period?
Every state’s Department of Insurance requires life insurance companies to provide a grace period when a premium payment is late or missed. That grace period is usually 30 or 31 days (but varies from carrier to carrier) and begins the day that a payment is due and isn’t received.
During the grace period, you’re still fully covered by your policy, meaning that if you were to die during this time, your insurance company would still pay out the death benefit to your beneficiaries. But if you want to keep your coverage, you’ll need to pay your missed premium before the grace period ends.
How do I reinstate my policy if it has lapsed?
If you still haven’t paid your premium by the time your insurance carrier’s grace period ends, your policy has officially lapsed and you no longer have life insurance coverage. At this point, you’ll have to contact your insurer to reinstate your policy, a process that varies from carrier to carrier.
Reinstatement is dependent upon the carrier and it’s managed on a case-by-case basis depending on the situation. Applying for reinstatement of a policy might involve signing a document stating that your health has not changed. In addition, you’ll need to pay backdated premiums to the date that the policy lapsed.
Depending on your insurer, how long your policy has been lapsed, and whether you had any red flags in your medical history when you first applied for life insurance, reinstatement might also require new underwriting. Some companies won’t require new underwriting if the policy has been inactive for less than six months; others may require only a limited underwriting process.
Despite these extra steps, it’s worth doing what you can to reinstate an existing policy that has lapsed rather than taking out a new one. The reason is that your rates are very likely to be higher if you apply for a new policy, because you’ll be older than you were when you last applied for insurance, and may have new medical conditions.
What happens if I want to cancel my policy?
If you decide you no longer want to continue your policy, you may cancel it at any time during the term period without paying a cancellation fee.
How can I get in touch with Mutual of Omaha?
Still have questions for your insurer? You can get in touch with Mutual of Omaha in a few different ways:
Fax: 402-997-1906
Phone: 800-775-7894, option 3
Mail: Mutual of Omaha, 3300 Mutual of Omaha Plaza, Omaha, NE 68175
You can access your online portal here.